Service System

Zhengong has a large scale first-line market service team in the industry，including service experts and service engineers,all the people are more than 30, distributed in 18 service regions,24 hours to provide customers with maintenance 、assessories、 technology and other services.

Equipment, and provide all kinds of spare parts and consumables to timely solve customers' worries.

Company service code of conduct

Six one
Say every word well; Do everything well; Do every job well; Be kind to every user. Do every training well; Do well in every service. Six Forbidden
Do not let work be delayed by me ; Do not let the service because I block; Do not let the promise be breaked by me ;
Do not let the company image be damaged by me; Don't let transactions be backloged by me ; Don't let bad habits breed on my account.

Service Specifications

Standard appearance, etiquette, communication language standard.
Site service personnel's tool configuration specification service process specification.

Service Policy

Integrity cooperation: integrity as the fundamental, hand in hand, to achieve common development.
High quality and efficiency: high quality products and services, efficient operation mechanism.
Customer first: to meet all reasonable requirements of customers, so that customer satisfaction.

Service Promises

We have special warehouse for accessories , special parts, complete models, stable and reliable performance, just need the customer a call, we can quickly solve the problem for you.

Respond to a technical inquiry within 30 minutes.

365 days a year to receive service requests.

Free maintenance within 12 months from delivery.

Engineer dispatch within 24 hours.

Regular and free training about maintenance for customers.

Implement lifelong tracking service for the sold equipment.

Service achievement reputation

We provide customers with complete product solutions and elaborate services throughout the whole life cycle of products. With a fervent heart, we sincerely serve every customer, solve problems for customers, solve all kinds of problems. Time to witness the quality of zhengong, service also achievements zhengong reputation.

After detailed understanding of the customer's requirements on equipment capacity cost budget and other aspects, we will comprehensively consider various factors and recommend high-quality product models and production line configurations for customers; For customers with special needs, send professionals to the field survey, tailored for customers, suitable and economical product solutions.

Communicate with customers from time to time, listen to customers' opinions in a timely manner, and constantly improve the product plan according to customers' requirements. When the product is delivered to the customer, our team will help the customer to install and debug the equipment for free, and provide professional delivery training service, until the operator can operate completely independently.

The company has a mature after-sales service management system. In case of any sudden failure of zhengong products, the company will send experts to the site in time for service. In case of any malfunction or unknown problems in the process of use, you can get our guidance and service anytime and anywhere through our 24-hour after-sales service hotline.

ONLINE MESSAGE

If you are interested in our products or have any questions, please click online staff to consult or leave us a message.